This Privacy Policy explains how Duetly, operated by CodesOrbit, handles information when you use the Duetly mobile application, website, and related services.
By using Duetly, you acknowledge the practices described in this Privacy Policy.
1. Information Duetly May Process
Duetly may process information necessary to provide and improve the application. Depending on the features you use, this may include:
Camera and Microphone Access
Duetly requires access to your device’s cameras and microphone so you can record videos using the front and back cameras.
Camera and microphone access is used only when you choose to use recording features and after you grant permission through your device settings.
Photos and Media Library Access
Duetly may request access to your photo or media library so you can:
- Save recorded videos
- Select media for supported features
- Export completed videos
- Share videos through other applications
Access is only requested when required for a feature you choose to use.
Videos and Recordings
Videos recorded with Duetly are processed to create and save your content. Videos are stored locally on your device unless a future feature explicitly informs you that uploading or cloud processing is required.
Device and Technical Information
Duetly may receive limited technical information such as:
- Device type
- Operating-system version
- App version
- Language
- General performance information
- Crash information
- Diagnostic information
This information may be used to maintain application stability, fix technical problems, and improve performance.
Purchase Information
If Duetly offers paid features, subscriptions, or in-app purchases, payments are processed through Apple’s App Store.
CodesOrbit does not directly receive or store users’ complete payment-card details. Apple may provide transaction status, subscription status, product purchased, and related purchase information required to unlock paid features.
Communications
When users contact CodesOrbit by email, Duetly may receive:
- Name
- Email address
- Message content
- Device or app information voluntarily provided
- Attachments voluntarily provided
This information is used to respond to support, feedback, business, or partnership enquiries.
2. How Information Is Used
Information may be used to:
- Provide Duetly’s recording and export features
- Save or process videos requested by the user
- Maintain app functionality
- Respond to support enquiries
- Diagnose crashes and technical issues
- Improve performance and usability
- Manage subscriptions or purchases
- Prevent misuse, fraud, or security incidents
- Comply with applicable legal obligations
Duetly does not sell users’ personal information.
3. Local Processing
Where technically possible, Duetly processes recorded content directly on the user’s device.
Videos remain under the user’s control and are saved or shared only when the user chooses to do so.
If any future feature requires cloud processing, uploading, account creation, or remote storage, this Privacy Policy will be updated before that feature launches.
4. Sharing of Information
CodesOrbit may share limited information only when reasonably necessary with:
Service Providers
Trusted providers may assist with services such as:
- Crash reporting
- App analytics
- Website hosting
- Email communication
- Customer support
- Subscription management
- Infrastructure and security
These providers may process information only for the services they provide.
Apple
Apple may process information relating to:
- App downloads
- Device permissions
- App Store purchases
- Subscriptions
- Product analytics
- Crash reports
- App Store services
Apple’s handling of information is governed by Apple’s own terms and privacy policies.
Legal Requirements
Information may be disclosed when reasonably necessary to:
- Comply with applicable law
- Respond to a valid legal request
- Protect users, CodesOrbit, or the public
- Investigate fraud, abuse, or security incidents
- Enforce applicable agreements
Business Transfers
If Duetly or CodesOrbit is involved in a merger, acquisition, restructuring, asset sale, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
5. Analytics and Diagnostics
Duetly may use analytics or crash-reporting technologies to understand:
- App performance
- Feature usage
- Errors and crashes
- Device compatibility
- General engagement patterns
Where required, users will be given appropriate notice or consent options.
6. Advertising and Tracking
Duetly does not use personal information for cross-app tracking unless the application later introduces such functionality and provides all notices and permissions required by Apple and applicable law.
7. Data Retention
CodesOrbit retains support communications and related information only for as long as reasonably necessary to:
- Respond to the user
- Maintain support records
- Resolve disputes
- Meet legal obligations
- Protect against abuse
Videos stored locally on a user’s device remain until the user deletes them, removes the application, or manages them through device storage.
Information handled by Apple or third-party providers may be retained according to their own policies.
8. Data Security
CodesOrbit uses reasonable administrative, technical, and organisational safeguards designed to protect information.
However, no application, storage system, internet transmission, or electronic service can be guaranteed to be completely secure.
Users are responsible for protecting access to their devices and exported content.
9. User Choices and Controls
Users may:
- Grant or deny camera access
- Grant or deny microphone access
- Grant or limit photo-library access
- Change permissions through iPhone Settings
- Delete locally saved videos
- Uninstall Duetly
- Contact CodesOrbit regarding privacy questions
Some features may not work if required permissions are denied.
10. Children’s Privacy
Duetly is not intentionally designed to collect personal information directly from children below the minimum age required by applicable law.
If CodesOrbit learns that personal information from a child was collected unlawfully, reasonable steps will be taken to delete it.
Parents or guardians may contact CodesOrbit at info@codesorbit.com with relevant concerns.
11. International Users
Duetly may be used in different countries. Information may be processed in countries where CodesOrbit or its service providers operate. Privacy laws may differ between jurisdictions.
Where required, appropriate safeguards will be used for international processing or transfer of personal information.
12. Third-Party Services and Links
Duetly may allow users to share content through third-party applications or open external websites.
These third-party services operate independently and have their own privacy practices.
CodesOrbit is not responsible for the privacy practices, security, availability, or content of third-party services.
13. Changes to This Privacy Policy
This Privacy Policy may be updated when Duetly’s features, technology, service providers, or legal obligations change.
The updated version will be posted on this page with a revised effective date.
Material changes may also be communicated through the application or other appropriate channels.